artificial intelligence

What is the role of AI in a digital workplace?

(Photo credit @austindistel)

It’s been a busy past few weeks, with the launch of my new Coaching offerings and getting to participate in my first tweetathon! I maaaay have also spent some time watching the recent Pres and VP debates, and maaaay have scared my dog when I was yelling at the TV. (I’m just as passionate about public service & politics as I am about tech!) For those in the US, please make sure you are registered to vote and have a plan for when and how you will vote! It’s really important that you participate in the voting process.  

#techtopic

Earlier this week, I was invited to participate in The Digital Workplace Tweetathon, where around 100 panelists interacted with thousands of attendees on Twitter over a 24-hour period. We discussed a wide variety of topics related to the Digital Workplace. My panel’s focus was on “The role of AI in a digital workplace” and I was joined by Paul Datta, Head of Digital Workplace for ASEAN/Japan for Tata Consultancy Services, and Mitch Zenger, CEO of Synctrics

We were each asked to record a video or written response in advance to 4 questions, and I’ve linked here to the Twitter thread for each question. I hope you take a look - I’m especially interested to hear if you know of companies working on my prediction for Q2. 

Pro tip: Tweetdeck made it so much easier to participate in this tweetathon as you could have multiple threads for notifications, hashtags, etc, open in just one window (check it out if you want an easier Twitter experience). 


#random

You might have missed this important news tidbit last week. Maybe we’ll be able to go back and erase some of 2020 someday?? Physicists prove time travel is 'mathematically possible' 🤯


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Learning About AI, Bias and Humane Design

(Photo credit @photoshobby)

As individuals and companies are navigating how to respond to the robots taking over the world, it’s useful to know that according to a study of 8,370 employees, managers and HR leaders across 10 countries, 64% of people would trust a robot over their manager. “New technologies, according to respondents, will help them master new skills (36%), gain more free time (36%), and expand their current role so that it’s more strategic (28%).” While most of you are not going to bring physical robots to your workplaces anytime soon, the study shows that introducing other AI tools at your workplace might not be as hard as you thought...and that managers still have a looong way to go to earn the trust of their employees.

1. Do some reading to understand at a base level what is artificial intelligence, and how it is possible for it to be biased.

2. Look to see what your leaders know about AI, whether or not you work at a tech company, as all companies use AI these days. If you are a leader, ask yourself if you know enough about the tech to know what changes should be made.

3. When you are designing products or working with those who do, ensure they are following humane design frameworks/principles.

  • The Center for Humane Technology has a set of tech principles and a Design Guide among other resources.

  • Kat Holmes of MisMatch Design has a book, podcast, workshops & other resources to help improve inclusive design. 

4. Look for the groups doing work in AI & diversity


Amazon’s approach to building robot/human trust? Develop a weird Valentine’s video.


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